Privacy Policy
Date: 11 December, 2023
Introduction
Welcome to GoInvisible ("we", "us", "Company"). This Privacy Policy outlines how we and our partners collect, use, and protect your personal information when visiting our website at https://goinvisible.io/ ("Site") and providing GoInvisible services ("Services").
We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with all applicable laws. Our Privacy Policy is part of our Terms of Service. For more information regarding our Privacy Policy, you may contact us at support@goinvisible.io.
By accepting this Agreement and accessing, or otherwise using our Services, you represent and warrant that you are at least 18 years of age. If you are under the age of 18, you may only use the Services with the involvement and consent of a parent or legal guardian.
1. Information We Collect
We collect the bare minimum of your personal data, e.g. the information needed to provide, manage, and control our services to you, including maintaining contact with you, contacting data brokers, providing you with customer support, and other similar purposes.
To effectively represent your interests and submit deletion requests to data brokers, we may need to collect the following information:
- Full Name
- Email Address
- Mailing Address (country, state, city, ZIP code, address)
- Phone Number
- Any additional information that may be required by data brokers to process your request
When you browse our Site, we also use cookies and similar technologies to recognize you when you visit our Site and provide efficient services to your tailored needs. We use these types of tracking to support our legitimate business interests, for example, to operate, protect, and improve the website and our services, their content, and how we offer them; for auditing and tracking usage statistics and traffic flow. For more information about cookies, and how to disable cookies, please read our Cookie Policy.
2. Use of Information and Provision of the Services
Contact of Data Brokers. The data you supply will be exclusively utilized for identification purposes, to opt out of the sale and sharing of your personal information, to request the removal of your personal data from data broker databases, and to fulfill legal requirements. We will not use your information for any other purpose unless we receive your clear and explicit consent.
To fully use our Services, you will need to provide your full name and address information (country, state, city, ZIP code, address) and their entry date, as well as your authorization for us ("Authorization form") to act on your behalf when submitting data erasure requests.
We will maintain a record of the authorization and the details it contains for as long as necessary to deliver our Services and in compliance with legal requirements. While data brokers may occasionally seek additional personal information for user verification, we strictly adhere to the information outlined herein and do not collect any additional data for user verification purposes.
Customer support. We utilize your email address and name for communication regarding our Services, gathering your input, addressing your inquiries, and ensuring efficient delivery of our Services.
Payment processing. As for payment related information, our payment processing partners collect usual data necessary for payment processing and/or refund requests. Please note we don't process information related to your credit card number or other payment data. Your credit card is passed directly to our payment processor and does not go through our servers.
3. Sharing of Information
We do not sell, trade, or rent your personal data to other parties.
We may share your personal information with data brokers solely for the purpose of fulfilling your request for data deletion or with our partners who help us deliver our Services.
Additionally, we may also share your personal information to comply with applicable laws and regulations, to respond to other lawful requests for information we receive, or to otherwise protect our rights.
After a purchase or use of our services, we may invite you to leave a review via the third-party platforms. The legal basis for this processing is our legitimate interest in improving our services and collecting customer feedback. You may object to this processing at any time by using the unsubscribe option in the email or by contacting us directly.
4. Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
5. Your Rights
You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. Please contact us at support@goinvisible.io if you wish to exercise these rights.
Your California and Virginia Privacy Rights
This section applies to you if you are a resident of one of the states California or Virginia, and it explains your privacy rights, as well as other information about our treatment of California and Virginia residents' information. In particular, you have the following rights:
- To know what personal information is being collected about you and how it's processed;
- To know whether your personal information is sold, shared or disclosed;
- To request that we correct the personal information we have about you that is incorrect;
- To say "no" to the sale or sharing of your personal information (right to opt out);
- To request deletion of your personal information; information will be deleted if no exception applies (including our right to defend our lawful interests);
- To access your personal information; specific information shall be provided in a portable and, to the extent technically feasible, in a readily usable format but not more than twice in a 12-month period; etc.
If you are a California or Virginia resident and would like to exercise any of the rights set out above, please submit a written request to us via email at support@goinvisible.io. You must put the statement "Your California Privacy Rights" or "Your Virginia Privacy Rights" in your request and include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Please be aware this opt-out does not prohibit our disclosure of personal data for any purpose other than direct marketing. The data we process and share may include your name, address, and email address.
Do Not Sell My Information. We take your privacy seriously. We do not sell our members information. We are not a data broker.
Non-discrimination. The Company does not discriminate against you in case You exercise any of the consumer's rights under this Privacy Policy, VCDPA, and/or CCPA/CPRA in any way.
6. Retention of Information
We generally retain your personal data for as long as is needed to provide the services to you. We may also retain personal data if required by law (for example, to comply with legal and tax requirements), or for our legitimate interests, such as abuse detection and prevention, and defending ourselves from legal claims. Residual copies of personal data may be stored in backup systems for a limited period as a security measure to protect against data loss.
7. Changes to Our Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We will inform you separately in case we make any important changes to this Privacy Policy.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or our practices, please contact us at support@goinvisible.io.