Terms of Service

Date: 1 July, 2024

1. Introduction

These Terms of Service ("Terms"), are a legally binding agreement between GoInvisible operated by Prototipo FZE LLC ("we", "us", "Company") and every person accessing and/or using our website https://goinvisible.io/ ("Site") and GoInvisible services ("Services").

This is a binding agreement. By using our Services, you acknowledge and agree that our Services may be distributed by our Company as well as authorized resellers, the distribution activities of which are subject to the terms and conditions set forth in these Terms. You declare that by acceptance of these Terms and by using the Services you are of legal age to form a binding contract with us, and in any case, at least 18 years of age. You may not use the Services and may not accept these Terms if you are a person barred from using the Services under the laws of the country in which you are a resident of or from which you access the Services. If the Services or any part thereof are determined to be illegal under the laws of the country in which you are situated, you shall not be granted any right to use the Services and must refrain from using the Service.

By accessing the Site and using our Services, you represent that you have read, understood, accepted and agreed to be bound by these Terms. If you do not agree to all of these Terms, or to any part thereof, you should leave the Site and cease all use of the Services.

2. Services Description

Our Services, with your explicit request and consent, involve submitting requests to leading U.S. data brokers and similar entities (collectively, "data brokers") to delete, opt-out of the sale or sharing of information, disable profiling, limit cross-site targeted advertising, or withdraw any prior consent from their databases, in accordance with applicable data protection laws, now and in the future, in any relevant jurisdictions.

"Data brokers" are organizations that gather, analyze, and/or trade large amounts of personal information, either selling it to third parties or using it for commercial purposes, often without the individual's explicit consent.

To initiate contact with data brokers, you must provide us with specific personal information (full name, address, zip code, country, state, and email address). This information is necessary for us to prepare an authorization document ("Authorization Form") that you must sign. The Authorization Form enables us to contact data brokers on your behalf. Additionally, we may request other information necessary to fulfill our Services. Please be aware that without this completed Authorization Form, we are unable to submit requests to data brokers on your behalf.

It is your responsibility to provide accurate and up-to-date information for this purpose. We do not verify any information provided by you. You acknowledge and agree that it is your responsibility to ensure the accuracy and completeness of any information submitted to us.

Moreover, our acceptance of any representations is conditional upon a specific written agreement between you and us. Be aware that factors such as changes in data brokers' operations or their internal processes may lead to variations in the list of data removal request recipients over time.

Processing times for removal requests with data brokers may vary and are beyond our control. While we strive to expedite these requests, we cannot guarantee specific response times or the effectiveness of the removal process. We are committed to making every effort to complete these requests as promptly as possible. Please note that the accuracy and completeness of the information found are not guaranteed.

IMPORTANT DISCLAIMER. By using our Services, you acknowledge that the effectiveness of deletion requests may vary based on factors such as your location, local laws, and data broker policies. We do not guarantee that our Services are suitable for your specific situation. If you access our Services from outside certain jurisdictions, you do so at your own risk and must comply with local laws. We do not guarantee results, and our attempts to exercise your rights may fail for various reasons, including denial of Authorization Form rights.

Any authorization granted to us ends once we submit the required documents to the relevant organization under the data protection laws. We reserve the right to withdraw from representation or cancel any authorizations at any time, for any reason, at our discretion. We will not accept implied authorizations or responsibilities without a specifically executed agreement. We reserve the right to limit our Services to any person or jurisdiction at any time, at our discretion.

NO LEGAL REPRESENTATION. We do not offer legal representation, advice, opinions, recommendations, referrals, or counseling. The information we provide, including on our Services, is for private use and does not constitute legal advice. We do not review your information for legal accuracy, offer legal conclusions, or apply the law to your situation. For specific legal issues, consult a licensed attorney. Communications with us are not protected by attorney-client privilege. Our limited authority as your agent is solely for fulfilling the Services, and we do not undertake any related obligations or inform you of additional compliance requirements. We do not maintain ongoing representation beyond the termination of our relationship as per these Terms.

NB: At this time, you can only view a general status update, including confirmation of submission and the number of requests, directly in your account dashboard. Please note that this process may be updated in the future.

3. Use of our Site and Services

Please refrain from using our Site or Services for any illegal or offensive activities. Content on our Site and Services is protected under copyright or trademark laws unless stated otherwise and can only be used with our written permission. By accessing our Site or using the Services, you are agreeing to comply with legal standards and respect others' intellectual property rights. All title, ownership rights and intellectual property rights in and to the content and services and any and all copies thereof, are owned by the Company. All rights that are not specifically granted by the Company are reserved by the Company. You agree not to remove any label indicating that the Company is the subject of copyright and other intellectual, industrial, or proprietary rights of the Company and/or third parties.

You are prohibited from sublicensing, selling, reselling, transferring, assigning, distributing, copying, disassembling, reverse engineering, modifying, or altering any aspect of our Services or the Site. You are also forbidden from commercially exploiting the Services or making them available to any third party, except as explicitly permitted by these Terms. The Services must not be used in any way that competes with our business.

In using our Services, you commit to providing truthful and up-to-date information as needed (such as for authorization to represent you) and to abide by all relevant laws while respecting the rights of others. Please be aware that we do not independently verify the information you provide, and the outcomes of the data deletion requests will correspondingly reflect this.

4. Data Protection and Privacy

Our Privacy Policy, which describes how we handle personal data, forms part of these Terms. By using our Services, you authorize us to contact data brokers on your behalf for the purpose of opt-out and data deletion requests.

5. Subscription Terms, Auto Renewal and Refund

To start getting Services you will need to subscribe to on a service period basis. The Services renew automatically at the end of each service period and your chosen payment method is charged again, unless you decide to cancel your automatic payments before the automatic renewal. By entering your payment details you agree with the automatic renewal. You have the right to cancel your subscription at any time within the subscription period by writing to us at support@goinvisible.io at least 24 hours before the end of the subscription.

We may change the price for the subscriptions, including recurring subscription fees, or other subscription terms from time to time. Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect.

NB: By accepting these Terms, you authorize us to process payments using the provided payment method. In the event that the full amount for your selected subscription term cannot be charged due to insufficient funds, you consent to our attempt to process a reduced charge corresponding to a shorter subscription term.

The subscription will be activated based on the successfully processed amount. If all payment attempts fail, no subscription will be activated, and no additional charges will be initiated unless you authorize a new payment attempt.

Refund. Your satisfaction with our Services is our main goal. We want you to be satisfied with your purchase and if you have any issues, please contact us so we can help. If you are not satisfied with our services, you can get a refund according to the terms outlined below:

If you choose not to use our paid Services anymore, we guarantee you a right to claim a refund within 14 days following your purchase of our Services despite your subscription plan.

If you choose not to use our paid Services anymore, we guarantee you a right to claim a refund within 14 days following your purchase of our Services despite your subscription plan. Please be aware that, according to these Terms, you are allowed to request one (1) refund under the 14-day money-back guarantee. For a refund, please write to us at support@goinvisible.io. Upon receiving your refund request, our customer support team will review and process it within 1 to 5 business days. Refunds are typically processed within 5 to 15 business days, depending on the processing time required by your bank. Please note that all processing fees are non-refundable.

Certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion. Upon cancellation or refund, further usage of our Services becomes illegal, and all granted licenses are rendered null and void.

Additionally, we would like to solve your issue before you decide to cancel the subscription, therefore you are always welcome to reach out to us at support@goinvisible.io.

IMPORTANT. Any subscription payment dispute, including chargeback, will lead to the permanent termination of a subscription, regardless of the dispute outcome. These subscriptions will not be reinstated under any circumstances.

6. Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMISSIBLE BY LAW NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, LICENSORS AND CONTRACTORS SHALL BE LIABLE TO YOU FOR ANY INDIRECT LOSS OR DAMAGE INCLUDING, BUT NOT LIMITED TO COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, IN CONNECTION WITH OR ARISING FROM THE USE OF THE SITE AND/OR SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR CERTAIN LIMITATIONS ON DAMAGES AND REMEDIES. ACCORDINGLY, SOME OF THE EXCLUSIONS AND LIMITATIONS THAT ARE DESCRIBED HEREIN MAY NOT APPLY TO YOU.

It is important to note that we do not check your provided information for accuracy or sufficiency, as well as we are not responsible for the responses, actions, or inactions of data brokers with respect to opt-out or data deletion requests.

While we endeavor to accurately and diligently convey your requests to data brokers, we do not have control over, and thus cannot guarantee, their compliance or fulfillment of these data deletion requests. The processing and response to these requests are solely at the discretion of the individual data brokers and their respective data handling practices.

By using our Services, you acknowledge and agree that we are not liable for any failure on the part of data brokers to respond to or fulfill data deletion requests. Our role is limited to facilitating the communication of these requests between you and the data brokers.

7. Disclaimer of Warranties

Our Site and Services are offered to you "AS IS" and without warranties of any kind, whether express or implied. This exclusion includes, but is not limited to, implied warranties of merchantability and suitability for a specific purpose. The Company does not guarantee that the Site and Services will fulfill your needs, or that their operation will be continuous, successful, or free from errors.

8. Severability

If any part of these Terms is found to be illegal, unenforceable, or invalid, the remaining portions of these Terms will remain in full force and effect.

9. Termination of Services

Upon the completion of your subscription term or the termination of our representation on your behalf, your access to and use of our Services will be automatically terminated.

You may also terminate using our Services at any time by writing at support@goinvisible.io.

Please note that we reserve the right to modify any aspect of our Services or to cease offering the Services or any part thereof, at any time and for any reason, without prior notice and without incurring liability.

We also retain the right to terminate our representation and invalidate or cancel any authorization documents that allow us to represent you, at any moment and for any reason, based on our sole discretion. We will not acknowledge any implied authorizations or assume related responsibilities.

10. Changes to Terms

We reserve the right, in our sole discretion, to modify these Terms at any time, and you agree to be bound by such revisions or modifications. You are responsible for viewing these Terms periodically. Continued use of our services after changes constitutes acceptance of the new Terms. If at any time you find these Terms unacceptable, you must immediately leave our Site and cease all use of our Services.

11. Governing Law and Arbitration

These Terms are governed by and construed in accordance with the laws of the State of California, United States, including any dispute arising out of or in connection with it or relating to your use of the Services. The United Nations Convention on Contracts for the International Sale of Goods as well as any other similar law, regulation or statute in effect in any other jurisdiction shall not apply to this Agreement. Any dispute arising out of or in connection with this Agreement shall be resolved by negotiations between the Parties within 30 calendar days. Otherwise, all disputes shall be submitted to and finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. There will be a single arbitrator, selected by the Company. The arbitration proceedings will occur either in the State of California, USA, or at another location in the USA chosen at the sole discretion of the Company. The arbitrator will apply the laws of the State of California to all matters in dispute, unless the Company decides otherwise. The arbitrator's decisions will be conclusive and binding on both parties and can be entered for enforcement in any court with competent jurisdiction. Despite the application of California laws, legal fees will be granted to the prevailing party in the arbitration.

Class Action Waiver. The parties further agree that the arbitration shall be conducted in the party's respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

12. Contact Information

For any questions about these Terms or Services, please contact us at support@goinvisible.io.